Needles fine, numbers gone.
Speed and revs still read — they're driven by the working side of the cluster. Fuel level, range, clock, temperature and mileage all lived on the screen you can no longer see.
Why it mattersThe Hounslow visit
New glass.
Nothing else changes.
Getting to Hounslow is straightforward — the A4, then to your door anywhere in TW3, TW4 and TW5. The job itself is even more routine: on the 2007-on 500 the display fails long before the cluster does, so we changed our answer from 'replace the unit' to 'replace the glass'.
We don't exchange units and we never post anything. Your cluster stays with your car: we open it, remove the dead glass, fit the replacement screen and rebuild it on the spot. Because the board — and the odometer memory on it — never changes, the car treats the cluster as what it is: the same one it left the factory with.
Compare the franchise route: a complete replacement cluster has to be ordered, the car booked in, and the new unit proxi-aligned — drivers regularly report the whole cycle running into weeks. Ours runs into an afternoon in Hounslow, and the quote you get by reg before we travel is the figure you pay.
Screen work is one lane of what the van carries — cluster repair for all makes, diagnostics and component coding ride along on every Hounslow visit.
